At your service

Through an agreement with your council, the ALMO will carry out a range of services to standards agreed with local tenants and leaseholders.

The ALMO will deliver these services directly and oversee the performance of other contractors. The main services the ALMO will run and expect to improve are:

	Dealing with your repair requests
	Managing and supervising grass cutting, gardening contracts, cleaning and maintenance of communal areas
	Managing plans for large scale improvement programmes and major repairs
	Rent collection, arrears recovery and debt counselling
	Tenancy matters and disputes including enforcing tenancy conditions
	Tenant participation and liaison with local tenants groups, includes producing newsletters, leaflets and supporting community activities
	Working with the police and other agencies to reduce anti-social behaviour
	Signing up new tenants, preparing empty properties for letting, mutual exchanges, succession applications and sheltered housing schemes
	Undertaking estate inspections and organising adaptations for tenants with disabilities

Home is where the heart is – so make sure you’re involved   It’s really important that you are fully aware and involved in what we’re proposing. Visit the who's involved and contacts page to see who you can contact for more information.   Read more: Latest news Dates for your diary New Board appointed for East Kent Housing

Keeping it local

If our plans go ahead, the council staff you know already will transfer into the new organisation and will still be based in local offices.

You and your local council will regularly monitor the performance of the ALMO. Your council will still be responsible for:

	Deciding what rents and service charges you pay
	Deciding who gets a council home
	Helping people who are homeless
	Deciding what improvements and major repairs will be carried out
	Dealing with Housing Benefit applications
	Deciding the housing budget (Housing Revenue Account)